HOW TO: Install The Lexmark X73 Printer Drivers In Windows XP
(Article: 862)

Summary

How To... Install The Lexmark X73 Printer Drivers In Windows XP

Symptom

The X73 multi-function printer is giving a can not communicate message or will not install correctly..

Cause

Updated Drivers for WindowsXP are required.

Resolution

Note, you should write down or print these instructions as these steps will have you restart your system - this online document will not be available during the restart.

To set up the Lexmark X73 printer, please carefully follow the steps in the "Getting Started" guide that came with your computer. If your system has the 1-2-3 steps, you may want to download the new and improved X73 setup drivers.

The new file name is: Lexmark_x73_Setup_Version3.exe

The new drivers can be downloaded from http://www.supportforyourpc.com . If you are viewing this document on the web, you can click the link below to start the download.

Lexmark_x73_Setup_Version3.exe

The following are steps to be used with the new driver download that is described above.

  1. Download the above file. When asked where to download the file to, choose your Desktop.
  2. Make certain your computer is powered on and at the desktop.
  3. As per the instructions that came with the printer, make certain the scanner bed is unlocked (the RED switch on back of the printer).
  4. As per the instructions that came with the printer, make certain the ink cartridges are installed.
  5. Verify the printer power is turned on (you will see a green light by the dark green power button on top of the printer).
  6. Connect the USB cable to the back of the printer.
  7. Connect the USB cable to the USB port on the back of the computer. Use the correct port as per the installation instructions that came with the system.
  8. You will receive a "Found new Hardware Wizard" screen for a "USB device", press CANCEL to continue.
  9. You will receive a "Found new Hardware Wizard" screen for "LexmarkLexmark X73", press CANCEL to continue.
  10. You may see a message at the bottom of the desktop that there was a problem with new hardware. You can close this or ignore it.
  11. Technical Info: In device manager you will now have two unknown devices - LexmarkLexmark X73 and USB Device.
  12. Double-click the Lexmark_x73_Setup_Version3.exe file you downloaded and follow the onscreen prompts..
  13. You will see a software license agreement. Click Yes to continue.
  14. When prompted to restart your system, click OK and your system will restart.
  15. When your system restarts, you will receive a message warning that your cartridges have changed. This is normal. Click OK.
  16. You will then be presented with a "Choose Cartridges" dialog box. Click OK to continue.
  17. You will now be prompted with the "Automatic Alignment" screen. Click Align to go through the printer alignment test.
  18. When the alignment test is finished, click on OK.
  19. On the "Control Program - X73" screen, press OK to close the window.
  20. There will now be a "Lexmark x73" Icon as well as a "Lexmark Scan And Copy Control Program" icon on the toolbar.
The printer should now be installed.

If you have Problems:

If you try to print and there are two or more printers showing up, then someone may have physically moved the printer to a different USB port on the computer. The default printer is still set to the originally installed printer. You must set the default printer to the most recently installed one. To do this:

  1. Click Start.
  2. Click Control Panel.
  3. Click Printers and other Hardware if the icon exists.
  4. Click Printers and Faxes
  5. Locate the printer icon that displays the message "Ready" and right click on this icon.
  6. Choose Make Default from the list that appears.

You should now be able to fully use your printer.

Instructions for using the Lexmark Printer Installation Disc that was included with your system:

First Time Installation

Warning: Do not connect the USB cable at this time, the software installation instructions will prompt you during installation.

  1. Insert your Lexmark Xx3 Installation CD (disc 1) in your CD-ROM drive. Make sure your computer is on.
  2. Once you see the Lexmark Installation screen, click the Install Now button.
  3. Wait while files are loaded onto your computer. Click the Next button.
  4. Click the Next on the directory window. Click Next on the following screen.
  5. If your USB cable is connected to your Lexmark All-In-One product, disconnect it now. Click OK.
  6. Wait while the software is installed on your computer.
  7. When the next screen appears, connect the USB cable and click OK.

The printer should now be installed and ready to use.

Already installed the software but it appears the printer driver is not installed

To verify the printer driver is not installed follow these steps:

  1. Attach the USB and power cable attached to your device
  2. Restart your PC
  3. Click Start.
  4. Click Control Panel.
  5. Click Printers and other Hardware if the icon exists.
  6. Click Printers and Faxes

If your printer does not appear in the list then please follow the remaining instructions below.

  1. Unplug the USB cable and power cord from the back of the printer
  2. Insert the Lexmark Xx3 CD into your CDROM drive if it is not installed already.
  3. If the CD automatically runs, click Cancel.
  4. Click Start and select Run.
  5. In the Open box, type the letter of your CDROM drive followed by prtsetup.exe. For example: D:\prtsetup.exe and click OK.
  6. A Lexmark License Agreement will appear, click Accept.
  7. A progress bar with the percentage of files copied will be displayed.
  8. Next a communication error will appear, click Cancel on this message.
  9. A printer registration screen will appear, click cancel or exit.
  10. Click Start and choose Shut Down. In the Shut Down window select Restart. While the computer is restarting reconnect the USB and power cables and power the printer on. Once the computer has restarted Windows should detect the printer.


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Published: 11/27/2001
Last Updated: 4/10/2002
Article Type: HOW TO